Returns and Refunds Policy   At Luz Roja Shop, our goal is to offer you high-quality products and exceptional customer service. Your satisfaction is our priority, which is why we offer a 30-day guarantee. If you are not satisfied with your purchase for any reason, please contact us through our contact page.   Cancellation Policy Please note that any modification or cancellation of an order must be made within the first 24 hours of placing it. After this period, we may not be able to process your request, as the order may have already entered the processing stage. If you cancel within 24 hours, the refund will be processed within 10 business days.   Returns and Refunds We offer a 30-day return period for unused items returned in their original packaging. We do not issue refunds for products that have been used, worn or damaged due to normal or improper use. If you return a non-approved item without a valid reason or outside the 30-day period, we reserve the right to apply a restocking fee of up to 25% of the purchase price.   To initiate a return, send us an email within 30 days of delivery, providing your order number and the reason for the return. Our team must approve all returns before you send the product back. Items must be returned in their original packaging and in unused condition. Include your order number and name in the return package to facilitate fast processing. Return shipping costs are the responsibility of the customer, except in the case of items damaged upon receipt. Shipping costs are non-refundable.   Once your return is received, we may take up to 10 business days to inspect the item(s). After confirming that the items are in good condition, allow up to 40 business days from the confirmation date for the refund process to be completed. If you have not received your refund after confirming that it has been processed and approved, contact your financial institution.   We do not issue refunds for products that have been used, worn or damaged due to normal or improper use.   All refunds are processed in US Dollars (USD) in accordance with the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.   Product Issues We take the safety of our products seriously and encourage customers to use them safely and responsibly. Follow all usage instructions and safety precautions provided with your product, as well as the resources available on our website. We cannot be held responsible for damages or injuries resulting from misuse, and refunds or replacements in such cases will be at our discretion. If you experience any discomfort when using our products, stop using them immediately and contact us through our contact page. We will be happy to help you with any concern or question.   Damaged Items We carefully pack our products to prevent damage during shipping. We consider an item to be damaged if it has any defect or is physically broken. Damage to the shipping packaging, such as dented boxes, with the product in good condition, is not considered damage.   If your item arrives damaged, let us know within 48 hours of delivery. To report a damaged item, send us an email with a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We do not refund or accept returns of items damaged by normal use, wear and tear or misuse.   Shipping and Delivery We strive to deliver your order in a timely manner; however, we are not responsible for shipping or delivery delays beyond our control, including those caused by the courier service, customs or other factors that may arise during shipping. If you have any delivery issues, contact the courier service directly for assistance. We are not responsible for lost, stolen or delayed packages.